Frequently Asked Questions

Standard shipping typically takes 3-7 business days within the United States. Expedited shipping options are available:

• Standard (3-7 days): FREE on orders over $100
• Express (2-3 days): $12.99
• Overnight (1 day): $24.99

International shipping takes 7-21 business days depending on the destination.

Yes! We ship to over 50 countries worldwide. International shipping rates vary by destination and are calculated at checkout. Please note:

• Customs duties and taxes may apply
• Delivery times vary by country (7-21 business days)
• Some products may have shipping restrictions

You can track your order in several ways:

• Use our Order Tracking page with your order number and email
• Click the tracking link in your shipping confirmation email
• Call customer service at 1-800-SHOPLINES

You'll receive tracking information within 24 hours of your order shipping.

Order changes depend on the processing status:

• Before processing: Contact us immediately at [email protected] or 1-800-SHOPLINES
• After processing: Changes may not be possible, but we can help with returns/exchanges
• After shipping: Use our return process once you receive the item

We process orders quickly, so contact us as soon as possible for the best chance of making changes.

We offer a 30-day return policy for most items:

• Items must be in original condition with tags attached
• Original packaging and accessories must be included
• Return shipping is free for exchanges or store credit
• Refunds to original payment method have a $7.99 return shipping fee

See our complete Returns & Exchanges policy for full details.

Starting a return is easy:

1. Visit our Returns page or contact customer service
2. Provide your order number and reason for return
3. Print the prepaid return label we email you
4. Package the item(s) securely and attach the label
5. Drop off at any UPS location or schedule a pickup

Refund processing times:

• Processing: 2-3 business days after we receive your return
• Credit card refunds: 3-5 business days to appear on your statement
• PayPal refunds: 1-2 business days
• Store credit: Issued immediately upon processing

Getting the right fit is important:

• Check our comprehensive Size Guide
• Each product page includes brand-specific sizing information
• Read customer reviews for fit feedback
• Contact our experts at 1-800-SHOPLINES for personalized advice

Remember: Different brands may fit differently, so always check the specific size chart for each item.

100% Authentic Guarantee: Every product we sell is guaranteed authentic. We only source from:

• Authorized brand dealers and distributors
• Official brand partners
• Verified wholesale suppliers

If you ever receive a product you believe is not authentic, contact us immediately for a full refund and investigation.

Restocking depends on the item:

• Regular items: Usually restocked within 2-4 weeks
• Seasonal items: May not be restocked until next season
• Limited editions: Typically not restocked
• Discontinued items: Will not be restocked

Sign up for restock notifications on product pages to be notified when items become available.

Proper care extends the life of your gear:

• Footwear: Air dry after use, clean with appropriate products, rotate pairs when possible
• Apparel: Follow care label instructions, wash in cold water, avoid fabric softener on technical fabrics
• Equipment: Store in dry, cool places, clean after each use, follow manufacturer guidelines

Check individual product pages for specific care instructions.

We accept all major payment methods:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Buy Now, Pay Later: Afterpay, Klarna (for qualifying orders)
• Gift Cards: ShopLines gift cards and store credit

All payments are processed securely with SSL encryption and PCI compliance.

Yes, your payment security is our top priority:

• SSL encryption for all data transmission
• PCI DSS compliance for payment processing
• Secure payment processors (Stripe, PayPal)
• We never store your full credit card details
• Fraud monitoring and protection

No, you can checkout as a guest. However, creating an account offers benefits:

• Faster checkout for future orders
• Order history and tracking
• Wishlist and favorites
• Exclusive member offers
• Easy returns and exchanges
• Early access to sales and new releases

We're here to help through multiple channels:

• Phone: 1-800-SHOPLINES (Mon-Fri 8AM-8PM EST)
• Email: [email protected] (24-hour response)
• Live Chat: Available on website during business hours
• Contact Form: Available 24/7

Yes! We offer special discounts for:

• Students: 10% off with valid student ID verification
• Military: 15% off for active duty, veterans, and families
• First Responders: 10% off for police, fire, and EMS
• Coaches: Special team pricing available

Verification is required through our third-party verification partner. Contact us for details.

Currently, ShopLines operates exclusively online, which allows us to:

• Offer competitive pricing
• Maintain a larger inventory
• Provide 24/7 shopping convenience
• Serve customers worldwide

We're exploring physical retail locations for the future. Sign up for our newsletter to be notified of any store openings.

Stay connected for the best deals:

• Newsletter: Sign up on any page footer for 10% off your first order
• Text Alerts: Get instant notifications for flash sales and restocks
• Social Media: Follow us for exclusive social-only offers
• Account Membership: Free to join with exclusive member pricing