Shipping Policy

1. Shipping Overview

At ShopLines, we're committed to getting your sports gear to you as quickly and safely as possible. We offer various shipping options to meet your needs, from standard ground shipping to expedited overnight delivery.

2. Domestic Shipping (United States)

Free Shipping

• Free standard shipping on orders over $100
• Delivery time: 5-7 business days
• Tracking included with all free shipping orders

Shipping Options & Rates

3. International Shipping

We ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination.

International Shipping Rates

• Canada: $15.99 (7-10 business days)
• Europe: $24.99 (10-14 business days)
• Asia-Pacific: $29.99 (12-16 business days)
• Rest of World: $34.99 (14-21 business days)

Important International Notes

• Customs duties and taxes are the responsibility of the customer
• Delivery times are estimates and may vary due to customs processing
• Some products may be restricted in certain countries
• International orders cannot be expedited

4. Order Processing

Processing Time

• Standard orders: 1-2 business days
• Custom or personalized items: 3-5 business days
• Pre-order items: Ships on the specified release date
• Exclusive drops: Ships within 24 hours of order confirmation

Order Cutoff Times

• Orders placed before 2 PM EST ship the same business day
• Orders placed after 2 PM EST ship the next business day
• Weekend orders are processed on the next business day

5. Shipping Restrictions

Address Requirements

• We ship to residential and commercial addresses
• PO Boxes are accepted for standard shipping only
• Military APO/FPO addresses are supported
• Accurate address information is required to prevent delays

Product Restrictions

• Some oversized items may require special shipping
• Certain items cannot be shipped internationally due to regulations
• Hazardous materials follow special shipping protocols

6. Order Tracking

Stay updated on your order's progress with our comprehensive tracking system:

• Tracking information is provided via email within 24 hours of shipment
• Track your order anytime on our Order Tracking page
• SMS tracking updates available upon request
• Real-time delivery notifications

7. Delivery Information

Delivery Requirements

• Signature may be required for high-value orders ($200+)
• Someone must be available to receive the package
• Packages may be left at the discretion of the carrier
• Special delivery instructions can be added during checkout

Failed Delivery Attempts

• Carrier will attempt delivery 3 times
• Package will be held at local facility for pickup
• Unclaimed packages are returned to ShopLines after 7 days
• Return shipping charges may apply for unclaimed packages

8. Damaged or Lost Packages

Damaged Packages

• Inspect packages upon delivery
• Report damage to the carrier and contact us within 48 hours
• Keep all packaging materials for inspection
• We'll arrange replacement or refund for damaged items

Lost Packages

• Contact us if your package is lost in transit
• We'll initiate a carrier investigation
• Replacement or refund will be provided once investigation is complete
• Timeline: 7-10 business days for domestic, 14-21 days for international

9. Special Circumstances

Weather Delays

Severe weather conditions may cause shipping delays. We'll notify customers of any weather-related delays and provide updated delivery estimates.

Peak Season Shipping

During peak seasons (holidays, major sporting events), shipping times may be extended. We recommend ordering early to ensure on-time delivery.

Address Changes

Address changes may be possible before shipment. Contact customer service immediately if you need to modify your shipping address.

10. Expedited Shipping

Need your gear fast? We offer expedited shipping options:

• Express shipping available for in-stock items only
• Next-day air service to most US locations
• Saturday delivery available for urgent orders
• Contact customer service for expedited international shipping

11. Order Modifications

Need to change your order? Here's what you need to know:

• Order changes must be requested within 1 hour of placing the order
• Once processing begins, orders cannot be modified
• Shipping address changes are possible before shipment
• Contact customer service immediately for any change requests

12. Contact Information

Questions about shipping or your order? We're here to help: