Returns & Exchanges

1. Our Return Promise

At ShopLines, we want you to be completely satisfied with your purchase. If you're not happy with your sports gear for any reason, we offer a hassle-free 30-day return policy. We stand behind the quality of our products and your satisfaction is our priority.

2. Return Eligibility

Items Eligible for Return:

• Items in original, unused condition
• Items with original tags and packaging
• Items returned within 30 days of delivery
• Items purchased at regular price or on sale
• Defective or damaged items (any time frame)

Items NOT Eligible for Return:

• Personalized or customized items
• Items with hygiene concerns (e.g., protective gear worn during sports)
• Items damaged due to misuse or normal wear
• Items without original tags or in non-resellable condition
• Final sale items (clearly marked as such)

3. How to Return Items

Step 1: Initiate Your Return

• Contact our customer service team at [email protected]
• Call us at 1-800-SHOPLINES
• Use our online return form on the Track Order page
• Provide your order number and reason for return

Step 2: Receive Return Authorization

• We'll send you a Return Authorization (RA) number within 24 hours
• You'll receive a prepaid return shipping label
• Return instructions will be included

Step 3: Package Your Return

• Include all original packaging, tags, and accessories
• Place the RA number on the outside of the package
• Use the provided return shipping label
• Drop off at any authorized shipping location

4. Return Shipping

Free Return Shipping

• Free return shipping on all defective or damaged items
• Free return shipping on orders over $100
• Free return shipping for wrong items sent

Return Shipping Costs

• Orders under $100: $5.99 return shipping fee (deducted from refund)
• International returns: Customer responsible for return shipping
• Expedited return processing: Additional $10 fee

5. Exchanges

Need a different size or color? We make exchanges easy!

Size Exchanges

• Free size exchanges on all apparel and footwear
• New item ships immediately upon receiving your return
• Size chart available on each product page
• Need help with sizing? Contact our customer service team

Color/Style Exchanges

• Exchange for different color or style at no additional cost
• Subject to availability of requested item
• Price differences may apply for different models

Defective Item Exchanges

• Immediate replacement for defective items
• Expedited shipping at no charge
• Extended warranty on replacement items

6. Refund Processing

Refund Timeline

• Processing begins once we receive your returned item
• Inspection and processing: 2-3 business days
• Refund to original payment method: 3-7 business days
• Total refund timeline: 5-10 business days

Refund Methods

• Original payment method (credit card, PayPal, etc.)
• Store credit (processed immediately)
• Gift card (for gift purchases)

Partial Refunds

Partial refunds may be issued for:

• Items returned without original packaging
• Items with minor damage or wear
• Items missing accessories or parts
• Return shipping fees (when applicable)

7. International Returns

We accept returns from international customers with some additional considerations:

• 30-day return period starts from delivery date
• Customer responsible for return shipping costs
• Customs duties and taxes are non-refundable
• Items must clear customs inspection
• Extended processing time: 10-14 business days

8. Damaged or Defective Items

Received a damaged or defective item? We'll make it right immediately!

Report Damage or Defects

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• Include your order number and item details
• Email: [email protected]

Our Response

• Immediate replacement item shipped at no cost
• Expedited shipping to get your gear quickly
• Prepaid return label for damaged item
• Full refund if replacement is not available

9. Warranty Information

Many of our products come with manufacturer warranties:

Warranty Coverage

• Manufacturing defects and material flaws
• Premature wear under normal use
• Functional problems with equipment

Warranty Process

• Contact ShopLines customer service first
• We'll coordinate with the manufacturer
• Repair, replacement, or refund options available
• Warranty terms vary by brand and product

10. Customer Satisfaction Guarantee

11. Contact Us for Returns

Need help with a return or exchange? Our customer service team is here to help:

12. Frequently Asked Questions

Q: Can I return items purchased on sale?

A: Yes! Sale items can be returned within 30 days for a full refund, unless marked as "Final Sale."

Q: What if I lost my receipt or order confirmation?

A: No problem! We can look up your order using your email address or shipping information.

Q: Can I return items to a physical store?

A: Currently, all returns must be processed through our online return system or by mail.

Q: How do I track my return?

A: Use the tracking number provided with your return shipping label, or check your order status on our website.

Q: What if my return is denied?

A: We'll contact you to explain why and offer alternative solutions. Our goal is always customer satisfaction.